Apple Watch

Hi I brought a second hand watch from cex and it’s shown up today with an activation lock on it payed 125 for it have the receipt from them for it

I’m hoping I can avoid going into the shop’s tomorrow by fixing the issue today with your help

Posted on Feb 21, 2023 11:28 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2023 12:32 AM

You must get a refund. Nobody, not even Apple, can remove activation lock without the previous owner. Cex should have been more careful not to sell a useless watch to you.


Any Apple device with activation lock still applied is totally useless to the new owner unless the original owner can be contacted. 


Further information can be found here 


About Activation Lock on your Apple Watch - Apple Support 


2 replies
Question marked as Top-ranking reply

Feb 22, 2023 12:32 AM in response to Kat2324

You must get a refund. Nobody, not even Apple, can remove activation lock without the previous owner. Cex should have been more careful not to sell a useless watch to you.


Any Apple device with activation lock still applied is totally useless to the new owner unless the original owner can be contacted. 


Further information can be found here 


About Activation Lock on your Apple Watch - Apple Support 


Feb 22, 2023 12:34 AM in response to Kat2324

return it


This is a user forum, you are not addressing apple here just fellow users


activation lock is not a thing on the watch it's a theft protection on apples servers


it needs to be removed

About Activation Lock on your

Apple Watch - Apple Support


if you don't know your appleID password If you have

forgotten your Apple ID

password – Apple Support (UK)


then you will need the assistance of apple Activation Lock - Support

(apple.com)

and or

 Apple Support

And or

 Contact - Official Apple Support

and or

Genius Bar Reservation and Apple

Support Options - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.