preview directory not visible in finder

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Level 1

9 points

preview directory not visible in finder

I tend to use my standard iCloud directory tree to save documents and files.

If I access iCloud via a browser there is a preview directory in the iCloud root directory.

However, if I go via finder, I am unable to browse to find the preview directory. All the other folders are there as normal. Turning on "show hidden folders" does not help.

This means that if I save a pdf to the iCloud preview folder, the only way I can find it later is by going via the iCloud login in a browser.

Any ideas?

MacBook Pro 15″, macOS 12.6

Posted on Feb 22, 2023 12:39 AM

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Answer 1

Best reply

nerak100 Author

Level 1

9 points

Mar 5, 2023 8:04 AM in response to bailier

As suggested I contacted Apple support and was put onto second line support.

The fix for this issue was to .

Go to System preferences>AppleID.
Select iCloud in the left hand pane of the window.
In the Right Hand Pane, go to iCloud Options.
In the window that opens, make sure that Preview is checked.

That was it, Preview now appears in Finder.

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Answer 2

Lissy_12

Community Specialist

Feb 23, 2023 7:29 AM in response to nerak100

Hi nerak100,

Thank you for using the Apple Support Communities! On your Mac, as noted in the guide below:

Use the Preview pane in the Finder on Mac

In the Preview pane of a Finder window, you get a small view of what a document contains or an image looks like, and a comprehensive list of all the metadata for the file. It’s helpful for checking details like the date a document was created, the type of camera or lens model used for a photo, and more. There are also Quick Actions buttons you can click to perform certain tasks without opening an app, right from the Finder.

Hope this helps!

Have a great day.

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Answer 3

nerak100 Author

Level 1

9 points

Feb 24, 2023 1:42 AM in response to Lissy_12

well that’s great. However, in order to do all that you have to be able to see the pdf in finder. I can’t see iCloud>preview > … in finder, only in the web view.

there is no issue with the files, if I move the files to (say) iCloud>documents then I can see them all in finder.

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Answer 4

bailier

Community Specialist

Feb 24, 2023 8:43 AM in response to nerak100

Hello nerak100,

Thanks for following up. In this case we'd recommend reaching out to Apple support directly here: Get Support

They'll be able to look into this with you further.

Take care.

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Answer 5

SnickZ.

Community Specialist

Mar 5, 2023 9:09 AM in response to nerak100

Hello nerak100,

Great job getting to the source of the issue! Feel free to reach back out if you have any further questions or issues with an Apple device or service.

All the best.

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preview directory not visible in finder

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