iPad won’t go through Recovery mode

Recently I forgot the password to my iPad so I reset it but I prematurely disconnected the ipad from my computer and now all I have displayed on the iPad is “iPad Unavailable.” When I put it back into recovery mode my computer doesn’t detect the iPad. I took it to the apple store and even they couldn’t get it to connect to any of their computers. Does anybody know the next steps I should take?

iPad Pro, 11-inch, 4th Gen, Wi-Fi

Posted on Feb 22, 2023 2:34 AM

Reply

Similar questions

2 replies

Feb 23, 2023 7:42 AM in response to _Tech_Noob_

Hi _Tech_Noob_,


Thanks for posting in Apple Support Communities.


With the current state of your iPad, you will need to make sure that you're running the latest software on your computer and enter in recovery mode again to restore. If you're unable to restore, you will need to take iPad back to Apple Store, Apple Authorized Service Provider, or contact Apple for available options.


"If your iPad turns on but gets stuck during startup

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your iPad to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
  2. Locate your device on your computer.
  3. While your device is connected, follow the steps for your device:
  • On your iPad without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until your device begins to restart. Keep holding the top button.

  • On your iPad with a Home button: Press and hold both the Home button and the top button.
    • An iPad with arrows pointing to the Home button and the top button.
  1. Keep holding the button (or buttons) until you see the recovery mode screen.
  2. An iPad showing the restore screen.

  3. When you get the option to restore or update, choose Update.
  4. A Finder window showing a prompt with the choice to update or restore your iPad. Update is selected.

  5. Your computer will download the software for your device. If it takes more than 15 minutes, your iPad will exit recovery mode, and you'll need to repeat steps 2-4."


If your iPad won't turn on or is frozen - Apple Support


Contact - Official Apple Support


Find Locations - Apple


Regards.



Feb 23, 2023 7:47 AM in response to _Tech_Noob_

Your iPad must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad won’t go through Recovery mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.