In Apple Configurator 2 Devices are visible one moment and then gone the next

My devices are visible in AC2 one second and the next they are gone. They are plugged into a USB hub that is connected to a Mac Mini that has Monterrey on it. The devices are still plugged up. When I remove the cable from the hub to the Mac and plug it back in, the devices show up again in AC2. This started a month ago. It is like the Twilight Zone here.


Thank you,

Lisa

iPhone 14

Posted on Feb 23, 2023 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 23, 2023 1:07 PM

Assuming it's not all USB-C, make sure it's a powered USB hub. USB hubs get wonky with more complex USB configurations, with wonky USB devices, and passive hubs tend to get wonky first.


Reduce the external wired configuration to just the connected devices and the hub for testing.


Funky APs are always entertaining, but I'm not sure they can (also) get tangled here.


USB wiring can interfere with Wi-Fi signaling, particularly at close range.

Similar questions

3 replies
Question marked as Top-ranking reply

Feb 23, 2023 1:07 PM in response to LisaInTX

Assuming it's not all USB-C, make sure it's a powered USB hub. USB hubs get wonky with more complex USB configurations, with wonky USB devices, and passive hubs tend to get wonky first.


Reduce the external wired configuration to just the connected devices and the hub for testing.


Funky APs are always entertaining, but I'm not sure they can (also) get tangled here.


USB wiring can interfere with Wi-Fi signaling, particularly at close range.

Feb 23, 2023 12:19 PM in response to MrHoffman

We are on the same brain wave. I replaced the cables with new ones. Then I replaced the entire hub. Afterwards it happened again. I then pulled the power from the hub and they came up again. The cable that connects the hub to the Mac is a USB 3.1 Type A to Micro USB Type B Cable - Micro USB 3.1. A going into the Mac.

One more thing, I turned the wifi off and connected it the ethernet and also turned off bluetooth. I was thinking it could have been a funky AP.

TYVM

Lisa

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

In Apple Configurator 2 Devices are visible one moment and then gone the next

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.