My iCloud accounts have disappeared from Mail

Question

Level 1

6 points

My iCloud accounts have disappeared from Mail

Yesterday everything was fine. Today, I went to reply to an email to discover that instead of my reply email being sent from my iCloud account my personal Yahoo email address was shown. I clicked to get the selection menu to see that all my iCloud accounts have disappeared! I've only been doing innocent user things, so it's not something I've caused.

When I look in Mail > Preferences > Accounts I see that the left window is too narrow to see the full name of each account, which is odd. All my icloud addresses have disappeared except for the one I normally use where there is an entry. "Enable this account" is ticked, the description in correct but the Email Address field is blank. I can't edit the feld.

I get a pop up window that I can't edit:

What has happened? I haven't installed any new software or anything.

[Image Edited by Moderator to Remove Personal Information]

MacBook Pro 15″, macOS 11.6

Posted on Feb 24, 2023 2:31 AM

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Answer 1

Owl-53

Level 10

109,641 points

Feb 24, 2023 4:49 AM in response to Wardroom

Wardroom wrote:

I used the email address as the description (I don't need a separate name for it). The problem is that the email address that was also in the "Email Address" is no longer there, and the field is uneditable. Remember it was working fine yesterday and I haven't changed anything.

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance

3 - Does the issue present in this mode ?

4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

7 - Download the Application Etrecheck directly from the Developer.

This is a Diagnostic Tool that makes no changes to the computer.

It makes a coherent and readable inventory of both the Hardware and Software used on the computer

The application is free or paid from added features.

The Report will Not Reveal Any Personal Information.

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<

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Answer 2

Owl-53

Level 10

109,641 points

Feb 24, 2023 5:09 AM in response to Wardroom

Then go into System Preferences >> Internet Accounts and Remove you iCloud account.

Then reverse the above and Add the account back again.

links below on this

Add or remove email accounts in Mail on Mac - Apple Support (CA)

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Answer 3

Owl-53

Level 10

109,641 points

Feb 24, 2023 3:50 AM in response to Wardroom

That is possibly because the Information in above image is in the incorrect order

Description has your Full Email Address

The full email address belongs in the box below that one.

refer to image below

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Answer 4

Wardroom Author

Level 1

6 points

Feb 24, 2023 4:16 AM in response to Owl-53

I used the email address as the description (I don't need a separate name for it). The problem is that the email address that was also in the "Email Address" is no longer there, and the field is uneditable. Remember it was working fine yesterday and I haven't changed anything.

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