Powerbeats Pro will not reset and I am unable to charge the Right earbud

My powerbeats pro model A2408 does not connect the right earbud. I am unable to reset the earbuds. (Note: I have held the system button much longer than the recommended 15 seconds) And finally, the firmware won't upgrade. Any recommendations?


Posted on Feb 24, 2023 12:04 PM

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1 reply

Feb 26, 2023 12:51 PM in response to The_Big_Cat

Hello The_Big_Cat,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with connecting your Powerbeats Pro. Try the steps here to see if they resolve the issue: If you can't connect to your wireless Beats product - Apple Support


"Check the location

Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.




Check the sound settings

On your iOS device, go to Settings > Bluetooth and select your Beats.

On your Mac, choose Apple () menu > System Preferences, click Sound, then select your Beats product in the Output and Input panes.

On your PC, go to the sound settings and select your Beats as the playback/recording device.



Check the volume

  1. Make sure that both your Beats product and your Bluetooth device are charged and turned on.
  2. Play a track that you downloaded to your device, not streaming audio.
  3. Increase the volume on your Beats product and on the paired Bluetooth device.



Use Forget Device, then pair your Beats again

  1. Disconnect your Beats product.
    • On your iOS device, go to Settings > Bluetooth, tap the Info button  next to the name of your Beats product, then tap Forget This Device.
    • On your Mac, choose Apple () menu > System Preferences, click Bluetooth, select your Beats product, click the X, then choose Forget Device.
  1. Pair your Beats product again.



Reset your Beats product, then pair them again

Reset your headphonesreset your earphones, or reset your speakers. Then pair your Beats product with your device again."


For more help, reach out to Apple directly here: Official Apple Support


We hope this helps.


Cheers!



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Powerbeats Pro will not reset and I am unable to charge the Right earbud

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