Black phone screen
the screen is black but the voice over is showing as on. Taking a screenshot briefly shows the screen. I’ve tried restarting the phone but it has not fixed. What can I do to fix this?
iPhone 13 Pro, iOS 16
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User profile for user:
Jeff_888
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Community Specialist
Hi mattchew32,
Thank you for participating in the Apple Support Communities. We understand your iPhone screen is black but it's showing VoiceOver is on. We recommend turning VoiceOver off to see if the issue persists after doing so. Here's how:
"Turn VoiceOver on or off
Important: VoiceOver changes the gestures you use to control iPhone. When VoiceOver is on, you must use VoiceOver gestures to operate iPhone.
To turn VoiceOver on or off, use any of the following methods:
- Activate Siri and say “Turn on VoiceOver” or “Turn off VoiceOver.”
- If you’ve set up Accessibility shortcut, triple-click the side button or Home button (depending on your iPhone model).
- Use Control Center.
- Go to Settings
> Accessibility > VoiceOver, then turn the setting on or off."
These steps are from this article: Turn on and practice VoiceOver on iPhone.
If that doesn't help, then you'll want to try the steps in this article: If your iPhone won't turn on or is frozen.
Take care.