my phone is frozen with guided access, its locked and i cannt enter my passcode and cant do anything. how to unlock my phone and turn it off?

my phone is frozen with guided access, its locked and i cannt enter my passcode and cant do anything. how to unlock my phone and turn it off?

iPhone 12 Pro Max, iOS 16

Posted on Feb 25, 2023 1:55 AM

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Question marked as Top-ranking reply

Posted on Feb 25, 2023 1:57 AM

Hi there, try this to turn off guided access


Triple-click the Side or Home button, enter your Guided Access passcode, then tap End. Or if you turned on Touch ID or Face ID for Guided Access, double-click the Side or Home button.


If this is not working, try and force restart your iPhone

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


It can be nessecary to follow above steps again after the force restart to turn off guided access

1 reply
Question marked as Top-ranking reply

Feb 25, 2023 1:57 AM in response to laluka24

Hi there, try this to turn off guided access


Triple-click the Side or Home button, enter your Guided Access passcode, then tap End. Or if you turned on Touch ID or Face ID for Guided Access, double-click the Side or Home button.


If this is not working, try and force restart your iPhone

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


It can be nessecary to follow above steps again after the force restart to turn off guided access

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my phone is frozen with guided access, its locked and i cannt enter my passcode and cant do anything. how to unlock my phone and turn it off?

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