No sound on one live video but sound on a different live one, both on FB.

I can watch one lady on FB do a live video & have sound & on replays . On another person I follow, when she does live videos on FB, their is no sound life or replay. Doesn’t matter if it’s Facebook.com or FB app. I have audio on my Android phone but not my iPad. Her recorded videos work fine, just not live one’s on iPad Gen 6, any ideas. Thank you. PS— Sound is turned on, little blue line is visible during video.

iPad (6th gen) WiFi

Posted on Feb 25, 2023 8:39 AM

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2 replies

Feb 27, 2023 12:32 PM in response to LHornet

Hi LHornet,


Are you able to play other audio on this iPad such as music or a YouTube video, or even another Facebook video?


If so, it may be an issue with that specific persons live stream. We can recommend deleting the Facebook and reinstalling it. While the steps here are for if an app won't open or closes unexpectedly, they'd also work to isolate this issue with Facebook.


"If an app on your iPhone or iPad doesn't work as expected, try this.


Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."


For assistance beyond that, we'd recommend either contacting that specific person if you are able, or Facebook for more assistance.


Cheers!

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No sound on one live video but sound on a different live one, both on FB.

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