iPad is showing weird picture and won't clear. Won't shut down and doesn't respond.
My wife's iPad is stuck. It won't shut down. We can't clear the image it is showing. It won't go away and we don't know what to do. Any suggestions? Please!!
User profile for user:
Neil22R
User level:
Community Specialist
Hi imwondrin,
If your wife's iPad is frozen, we'd try a force restart which can help when a device is unresponsive:
If your iPad won't turn on or is frozen - Apple Support
"If your screen is black or frozen
Follow the steps for your device.
On your iPad without a Home button
- Press and quickly release the volume button closest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button until the device begins to restart.
- If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
- If your iPad still doesn't turn on, contact Apple Support.
"
Cheers.
