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iPad is showing weird picture and won't clear. Won't shut down and doesn't respond.

My wife's iPad is stuck. It won't shut down. We can't clear the image it is showing. It won't go away and we don't know what to do. Any suggestions? Please!!

Posted on Feb 25, 2023 12:02 PM

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3 replies

Feb 27, 2023 2:53 PM in response to imwondrin

Hi imwondrin,


If your wife's iPad is frozen, we'd try a force restart which can help when a device is unresponsive:


If your iPad won't turn on or is frozen - Apple Support


"If your screen is black or frozen

Follow the steps for your device.

On your iPad without a Home button

  1. Press and quickly release the volume button closest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button until the device begins to restart.
  4. If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
  5. If your iPad still doesn't turn on, contact Apple Support.

"

Cheers.


Feb 27, 2023 6:47 PM in response to Neil22R

Thanks for your help and support. I am glad to report that all is well. As it turns out, the solution was right in front of us. My wife has no idea what prompted the appearance of this screen, but our inability to make it go away, or even shut the iPad down and reboot, was frustrating. The solution was, as it turns out, at the top of the page.

Tab B. That's all it took. Has anyone seen this before? Anyway, thanks to the community for help and support.


Cheers!

iPad is showing weird picture and won't clear. Won't shut down and doesn't respond.

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