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I’m having an issue with subtitles watching shows on Apple TV. If I select subtitles as ‘Automatic’ they give me English subs during French speaking scenes, but also during English speaking scenes.
I’ve tried selecting ‘English’ but this also keeps them on throughout too.
Has anyone found a solution?
Thanks for coming back to me. To clarify, when I have automatic, I get no subtitles but when select English I get subs for English and French. The latter makes sense, but it would seem to me that automatic should provide subs for the non native language.
See stills from Liason. English / French languages.
Thanks for coming back to me. To clarify, when I have automatic, I get no subtitles but when select English I get subs for English and French. The latter makes sense, but it would seem to me that automatic should provide subs for the non native language.
See stills from Liason. English / French languages.
Hey there and welcome to Apple Support Communities Dhoops,
We can certainly understand your concern and can help provide some insight.
We recommend checking out these steps for more information on changing subtitles and see if it matches up with your procedure.
" On Apple TV, smart TV, or streaming device
Turn on subtitles or audio languages using the remote for your Apple TV, smart TV, or streaming device.
Subtitles on Apple TV, smart TV, or streaming device
. Or use your smart TV, streaming device, or game console remote to navigate to the Subtitles button .
To change the default subtitles language in Settings, go to Settings > Video and Audio > Audio > Subtitle Language, then choose the language that you want. If you don't want automatic subtitles and you're using an Apple TV, go to Settings > Video and Audio, then turn off Automatic Subtitles. If you're using a smart TV or streaming device, go to Settings > General, then turn off Automatic Subtitles.
Learn how to turn on CC or SDH by default"
For additional information, check out this link: Change subtitles or languages for videos in the Apple TV app or iTunes Store - Apple Support
These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.
Kindest regards!
Many thanks for your detailed response. I’ve followed those steps and the same problem remains.
I’m using Apple TV and have been watching shows on Apple TV+, Netflix and Paramount. The issue is consistent across the different apps.
It’s either on for everything (English dialogue and French dialogue for example) or off for everything.
Is there anything else I can do?
Thanks again.
Hi Dhoops,
To make sure we're on the same page, it sounds like you're saying that you have Automatic selected for your subtitles, and you see subtitles in English regardless of the language spoken in the show/movie, correct?
If so, this is normal. The 'Automatic' setting will use the default language option to determine which language the subtitles are in, so that is what the "automatic" aspect is referring to rather than it changing during playback based on the language spoken in the content.
If you'd like, you can always send your suggestion using this link: Product Feedback - Apple
If we've misunderstood and something else is happening, let us know!
Take care.
Hello Dhoops,
Since this issue persists, we recommend you Contact Apple for support and service.
Thanks for using the Apple Support Communities, and have a great day!
Apple TV Subtitles problem
