Incorrect badge count showing for Outlook application

My badge count for the Outlook application is way off. For example, the badge will show that I have 11 unread messages, but there are one to two unread emails max. My device is on the latest iOS version and the Outlook app is up to date as well. I do not used the Focused inbox nor do I have any filters. I regularly clear my Junk and Deleted folders as well so the issue is not that I am missing unread emails. I’m not sure what to try from here. Other than what I have mentioned above,I have tried the following:


  • uninstalling/reinstalling app
  • restarting phone
  • logging out and back in the app


Any suggestions?

iPhone 14 Pro Max, iOS 16

Posted on Feb 26, 2023 2:20 AM

Reply
1 reply

Feb 28, 2023 8:43 AM in response to tanzieebee

Hi tanzieebee,


Thanks for contacting Apple Support Communities!


We understand that Outlook is displaying badge notifications, but the incorrect number of notifications.


You've done a great job troubleshooting so far! We appreciate you sharing these details with us.


You can also refresh your Notification Settings for Outlook by going to Settings > Notifications, turn off Allow Notifications for Outlook, restart your iPhone then follow the same path back to enable notifications again.


If you'd like to learn more about managing your iPhone notifications, check out this resource: Use notifications on your iPhone or iPad - Apple Support

"Manage notifications

To manage your notifications from the Lock Screen or Notification Center:

iPhone showing how to manage notifications 

  1. Swipe left over an alert or group of alerts.
  2. Tap Options, then select from these options: 
    • Mute for 1 Hour
    • Mute for Today
    • View Settings
    • Turn Off

You can also tap View Settings to change your alert styles or alert settings for a specific app."


We hope this helps you.


Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Incorrect badge count showing for Outlook application

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.