Music videos freezes in Apple Music (Mac)
Hi!
I try to watch music videos in Apple Music (with Music app) with my MBP 14". They play about 10-15sec and then picture freezes but music continues. Any help?
Ps. Have no VPN
MacBook Pro 14″
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User profile for user:
Chris_V89
User level:
Community Specialist
Hey there petrikangas,
Thanks for reaching out to the Apple Support Communities.
Just to confirm, does this occur when trying to stream the music videos in the Music app, or do you have the music videos downloaded to play offline?
If streaming the music video, try downloading the video to your MacBook Pro with the steps shown in this link here: Add and download music from Apple Music - Apple Support
How to download music from Apple Music on your Mac or PC
1. Open the Apple Music app or iTunes.
2. Add a song, album, or playlist to your library.
3. After you add a song, album, or playlist:
• On your Mac, click the Download buttonnext to a song or album.
If still having issues after downloading the music video, or if the music video is already downloaded, you could also try testing the issue in safe mode. This can help to determine if the issue is caused by an app or other software that has loaded when starting your MacBook up.
For steps on how to boot into safe mode, and what to do if the issue does or doesn't occur in safe mode, check out this next resource here: How to use safe mode on your Mac - Apple Support
Keep us updated on the results.
Take care.