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User profile for user: Mark Sealey
Mark Sealey Author
User level: Level 2
417 points

Scrolling in Safari not working

Safari version 16.3 (18614.4.6.1.6) on macOS 13.2.1


After a few posts here on the Apple Support Communities - and only here, alas - it becomes impossible to scroll using Safari to the bottom of pages where fellow users have replied with more than about half a dozen posts.


The page loads, scrolls itself to the last/most recent post and then skips to the top.


The scroll bars become inactive and I have to use FireFox.


Is that a known bug, please?

iMac 27″, macOS 10.14

Posted on Feb 26, 2023 5:06 PM

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User profile for user: Mark Sealey
Mark Sealey Author
User level: Level 2
417 points

Feb 28, 2023 3:35 PM in response to Vilas_S

Thank you, Vilas_S, for your suggestions.


I can confirm that I have tried each and all of these.


I should also point out again, please, that this only happens here on the Apple Support Communities pages, and no other site at all!


And only with Safari. Firefox works perfectly every time.


The failure-to-allow-scrolling-bug only appears when there are several replies… this page, for instance, the page we are on now, has scroll bars occupying almost three fifths of the vertical space of this open window.


But I can guarantee that if a few more people reply, so that I need to scroll further, I shall be prevented from scrolling and the scroll bar will become inoperative.


A Private Window is the only way I can view down to the bottom of such pages.


I believe this needs to be escalated to the engineers working with Safari (16.3 (18614.4.6.1.6) on macOS 13.2.1). Thanks!




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User profile for user: Vilas_S
Vilas_S
User level: Community Specialist

Feb 28, 2023 3:22 PM in response to Mark Sealey

Hello Mark Sealey,


Thank you for using Apple Support Communities. We'd like to help out and recommend some troubleshooting steps you can try. Let's start off by following the steps listed here: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support


1.) Reload the page.
2.) Check Safari extensions.
3.) Check Safari settings by going to Safari > Settings. Review Privacy, Website and Security settings.
4.) Test with a private window.
5.) Check VPN or other security software.


Another step we recommend you try is to test this issue in safe mode. This step can help isolate possible software related issues: How to use safe mode on your Mac - Apple Support


Apple silicon
1.) Shut down your Mac.
2.) Turn on your Mac and continue to press and hold the power button until you see the startup options window.
3.) Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
4.) Log in to your Mac. You might be asked to log in again.

Intel processor
1.) Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2.) Release the key when you see the login window, then log in to your Mac. 
3.) You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


Depending on your results, follow the steps under “If the issue continues in safe mode” or “If the issue doesn't continue in safe mode”.



Feel free to keep us posted on your results. Thank you for using Apple Support Communities.

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Scrolling in Safari not working

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