This worked fine on my old Mac OS monterey with an older mac. Upgraded to Macbook pro 16 with Ventura, and emailing statements from Quickbooks sends draft emails in Mac Mail. I can see the PDF in the Viewer mode, but when I click the message to send it, the PDF disappears. I have to now cut and paste from the viewer window into the draft message.
Also, in the draft viewer window, it says "no recipient" even though there is a recipient in the "TO" field.
Hey there sunmoonlight,
If you share a PDF from another application using Mail, does the same thing occur? Test to verify as this can isolate the issue to QuickBooks or Mail. Here’s how:
Read more here:
Share a document as a PDF file on Mac
You should also test this in a new user account as well to further isolate the cause. You can read how to do this here:
Take care.
Hey there sunmoonlight,
If you share a PDF from another application using Mail, does the same thing occur? Test to verify as this can isolate the issue to QuickBooks or Mail. Here’s how:
Read more here:
Share a document as a PDF file on Mac
You should also test this in a new user account as well to further isolate the cause. You can read how to do this here:
Take care.
Hello sunmoonlight,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to email statements from your accounting software on your Mac, as the PDF attachment doesn't work as expected. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.
How to repair a Mac disk with Disk Utility How to repair a Mac disk with Disk Utility - Apple Support
Next, use safe mode to start up your Mac as it does the following things:
Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again. This will help us narrow down this issue further.
How to use safe mode on your Mac - Apple Support
Cheers!
When I send via Preview, I do not have this problem. The PDF shows up in drafts, and when I click on it, it shows up as well.
Thank you for the reply sunmoonlight!
Since the issue persists after following the actions we provided, the next best step would be to contact Apple directly to investigate:
Cheers!
And to be precise, what is happening is that on my new OS Ventura and new Macbook, the PDF does appear in the draft message. It just doesn't load when I open the message to send. I have to cut and paste from the viewer window. This can work, but it just adds time.
Hi, I followed these steps - shut down and restarted in safe mode. The issue persisted. Then restarted again normally, and the issue still persisted.
Hi - I did all this, and still having same issue.
Quickbooks and Mac Mail - PDF not loading
