Apple Event: May 7th at 7 am PT

> Learn more

> Add to your calendar 

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: BlakeMP
BlakeMP Author
User level: Level 1
8 points

Roku app says "video unavailable"

My wife and I are using the Apple TV app on Roku, and we have NEVER been able to watch anything. Every Apple TV+ film or series we have attempted to watch has returned a screen that says "Video Unavailable."


We have tried updating the app, updating the Roku, reinstalling the app, uninstalling the app then restarting the Roku then reinstalling the app. Nothing has made any difference.


Has anyone had a similar problem? Does anyone have a suggestion?

Posted on Feb 27, 2023 7:00 PM

Reply
Question marked as Best reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
139,812 points

Posted on Feb 28, 2023 10:57 AM

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video not available” may mean no valid reaction from the remote server.


  1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  2. Verify that your router doesn’t block ports that Apple services like to use.
  3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  4. Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Check for Roku OS software updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app.
View in context

Similar questions

1 reply
Question marked as Best reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
139,812 points

Feb 28, 2023 10:57 AM in response to BlakeMP

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video not available” may mean no valid reaction from the remote server.


  1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  2. Verify that your router doesn’t block ports that Apple services like to use.
  3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  4. Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Check for Roku OS software updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app.
Reply

Roku app says "video unavailable"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up