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chadwick08 Author

Level 1

9 points

Remote Apple TV disconnection

Since the last update, my remote keeps disconnecting....is it my remote, software, or Internet? anyone else having these issues?

Posted on Feb 27, 2023 7:37 PM

Top-ranking reply

H1290

Level 5

6,342 points

Posted on Feb 27, 2023 7:42 PM

Hello chadwick08!

For issues with the Apple TV remote unexpectedly disconnecting, I’d recommend trying the following steps:

Ensure that tvOS is fully updated: Update your Apple TV
Disconnect Apple TV from power by unplugging it. Then, reconnect and test things out again.
Leave the Siri Remote charging overnight, and test again the following day.
Help to rule out any interference by ensuring the Apple TV isn't enclosed in a cabinet, or behind the TV display

If you continue to have issues after trying the above steps, I would recommend following up with Apple Support directly: Get Support.

You can also try this article:

Set up the Apple TV Remote on your iPhone or iPad - Apple Support

I hope this is helpful. Good Luck!

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Remote Apple TV disconnection

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