Face ID

I dropped my phone in water- Face ID will not work due to TrueDepth - any advice?

iPhone 11 Pro

Posted on Feb 27, 2023 9:06 PM

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Posted on Feb 27, 2023 10:35 PM

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…


Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:


Find Locations - Location Selector - Apple


Contact Apple for support and service - Apple Support 


Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

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