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User profile for user: The_Camel
The_Camel Author
User level: Level 1
8 points

CarPlay cutting out

This question has been asked many times over the last year, but I have not seen a proper answer. Wireless car play keeps cutting out at certain locations. The same locations every single time. Sometimes it locks up the whole system and the only way to start it again is to stop the car, lock it and start again. Sometimes simply restarting the entertainment system will restart CarPlay. Occasionally it will come on again by itself. The issue seems to affect all models of iPhone, all versions of IOS and many different makes of vehicle. I have iPhone 14 pro max, IOS 16.3.1 and the latest software in the car. Completely reinstalled by Mercedes. It is obviously some form of interference, but does anyone know what, why and how to fix it.


iPhone 14 Pro Max, iOS 16

Posted on Feb 28, 2023 4:29 AM

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User profile for user: Vilas_S
Vilas_S
User level: Community Specialist

Posted on Mar 1, 2023 5:30 PM

Hello The_Camel,


Thank you for using Apple Support Communities. We appreciate you sharing these details with us. Sounds like you’re experiencing issues with CarPlay cutting out. You’ve also done a great job in troubleshooting this issue by keeping your device fully updated and even reinstalling your CarPlay. From here, we’d like to share a helpful resource with you. This resource has a few troubleshooting steps you can try for when facing issues with CarPlay. Click here: If you need help with CarPlay - Apple Support


1.) Check your connection to your CarPlay stereo:
-If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
-If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
2.) If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
3.) Restart your iPhone and your car. 
4.) Make sure that Siri is on.
5.) If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
6.) Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7.) Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.


If these steps fail to resolve your issue, it would be best to reach out to Apple Support as the public resource mentions. Just use the link that was posted above. We really do hope these steps help you. Thank you for using Apple Support Communities.



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User profile for user: Vilas_S
Vilas_S
User level: Community Specialist

Mar 1, 2023 5:30 PM in response to The_Camel

Hello The_Camel,


Thank you for using Apple Support Communities. We appreciate you sharing these details with us. Sounds like you’re experiencing issues with CarPlay cutting out. You’ve also done a great job in troubleshooting this issue by keeping your device fully updated and even reinstalling your CarPlay. From here, we’d like to share a helpful resource with you. This resource has a few troubleshooting steps you can try for when facing issues with CarPlay. Click here: If you need help with CarPlay - Apple Support


1.) Check your connection to your CarPlay stereo:
-If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
-If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
2.) If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
3.) Restart your iPhone and your car. 
4.) Make sure that Siri is on.
5.) If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
6.) Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7.) Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.


If these steps fail to resolve your issue, it would be best to reach out to Apple Support as the public resource mentions. Just use the link that was posted above. We really do hope these steps help you. Thank you for using Apple Support Communities.



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CarPlay cutting out

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