Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

10.3.3 ipad will NOT join wifi

So, got my iPad3 on 10.3.3 and now it will NOT connect to any wifi or hotspot. Seems Xfinity blames Apple and Apple says its the Wifi, any one else solved this?

Posted on Feb 28, 2023 9:08 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 28, 2023 9:13 AM

This support page may be helpful with initial troubleshooting of WiFi connection difficulties:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


…and here - although, given your description, these settings may be beyond your control:

Recommended settings for Wi-Fi routers and access points - Apple Support


Perhaps consider that the WiFi network, to which you are attempting to connect, may require support for security features that are not supported by older versions of iOS. As such, your iPhone may be running a more recent version of iOS than your iPad is capable of support.


If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

2 replies
Question marked as Top-ranking reply

Feb 28, 2023 9:13 AM in response to zloescher

This support page may be helpful with initial troubleshooting of WiFi connection difficulties:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


…and here - although, given your description, these settings may be beyond your control:

Recommended settings for Wi-Fi routers and access points - Apple Support


Perhaps consider that the WiFi network, to which you are attempting to connect, may require support for security features that are not supported by older versions of iOS. As such, your iPhone may be running a more recent version of iOS than your iPad is capable of support.


If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

10.3.3 ipad will NOT join wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.