You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: m.ohagan
m.ohagan Author
User level: Level 1
8 points

iPad 2 will not connect to wifi

I have an iPad 2 (OS 9.3.5) that will connect to some wifi networks and not others. For instance, it will connect to a wifi network at home (AT&T) and it will connect to my iPhone's hotspot, but it will not connect to my Deco Mesh wifi network (Xfinity) at my vacation home. It *does* recognize and display the wifi network. But when I enter the password, it provides the "unable to connect" message.


I have:

  • "forgotten" the network
  • reset the network settings
  • rebooted the router
  • re-started the iPad


to no avail. I'm thinking the iPad and OS are just too old and probably will not connect to the new Deco Mesh wifi network because of that. Does anyone else have any ideas?

iPad 2

Posted on Sep 6, 2023 1:39 PM

Reply
Question marked as Top-ranking reply
User profile for user: Bob Timmons
Bob Timmons
Community+ 2024
User level: Level 10
168,476 points

Posted on Sep 6, 2023 6:19 PM

As a temporary test, turn off the wireless security settings on the Deco mesh router to see if the iPad can connect that way. In other words, the iPad will not need to enter a password to connect to the network during this "test".


If the iPad can connect, this confirms that the Wi-Fi security settings on the Deco router will need to be lowered to allow the iPad to connect. Look for a setting of WPA2 (AES) which would be a compatible Wi-Fi security setting for the iPad.


You may need to get with Xfinity support to ask them how to lower the Wi-Fi security settings on the router, assuming this is possible.


On the other hand, if the iPad cannot connect during your "temporary test", then obviously it will never connect to the Deco router when security is re-enabled on the router.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Bob Timmons
Bob Timmons
Community+ 2024
User level: Level 10
168,476 points

Sep 6, 2023 6:19 PM in response to m.ohagan

As a temporary test, turn off the wireless security settings on the Deco mesh router to see if the iPad can connect that way. In other words, the iPad will not need to enter a password to connect to the network during this "test".


If the iPad can connect, this confirms that the Wi-Fi security settings on the Deco router will need to be lowered to allow the iPad to connect. Look for a setting of WPA2 (AES) which would be a compatible Wi-Fi security setting for the iPad.


You may need to get with Xfinity support to ask them how to lower the Wi-Fi security settings on the router, assuming this is possible.


On the other hand, if the iPad cannot connect during your "temporary test", then obviously it will never connect to the Deco router when security is re-enabled on the router.

Reply

iPad 2 will not connect to wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up