Loud ringtone randomly playing when phone on silent, but not tied to any notification

This is a launch day iPhone 14 Pro Max, 256GB, ios 16.3.1.


The phone will randomly play a very loud ringtone, for no apparent reason. It happens whether the phone locked or unlocked and it plays even if the phone is on silent (which is always). No notifications display when it happens. Pressing the volume and power buttons do not stop it -- it just has to run its course.


The particular ringtone it plays is always the same one. I went through all the phone's built in ringtones to see which one it is. Strangely, this mysterious ringtone is nowhere in the phone's built-in bank of ringtones.


Also, i turned of all notifications except essential ones (messages, phone, email). It still happens.


Sometimes it will go off twice in one day. Then it won't happen for several weeks.


Any ideas? I've considered returning the phone, but it seems more like a software issue than hardware. And I always update to the latest version of ios within a day or two of release.

iPhone 14 Pro Max

Posted on Feb 28, 2023 11:04 AM

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Posted on Apr 10, 2023 7:11 AM

Do you use Tile? It turned out that the Tile card in my wallet was causing it. There’s a button on the card that will sound the alarm to help you find your phone. It was going off if I sat a certain way on my wallet.


Two Genius Bar guys at the Apple Store figured it out

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8 replies

Apr 10, 2023 6:36 AM in response to Jared Winter

This has been happening to me too, same exact phone as you. I’m currently downloading 16.4.1 so we’ll see if it does anything but doubt it since this is the only thread I’ve found that mentions the same issue. Mine is basically random, maybe once a week where all notifications and lock tones are at max volume even though I put the volume and ringtone levels at the lowest. On silent, it’s fine and it’ll be silent. Usually once I soft reset or mess with alarm settings it’ll figure itself out but it’s starting to get annoying at this point.

Apr 14, 2023 1:02 PM in response to Branta_uk

No contacts with custom ringtones. It’ll be for a period of time maybe an hour or so where any notifications that aren’t already set to silent/vibrate only, for example ESPN app, text messages, and when I click side button to lock phone, the tone will be at max volume. It’s literally happening right now, I have ringtone volume all the way down and I when I lock it, the tone will be at max volume.

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Loud ringtone randomly playing when phone on silent, but not tied to any notification

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