My Mac Air has no sound, don't know what to do and desperate. Someone help?

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My Mac Air has no sound, don't know what to do and desperate. Someone help?

Okay... How do I even begin. Everything on my Mac Air works perfectly fine EXCEPT the sound. For some reason when I opened my Mac today, the sound would neither go up nor down and it has a circle with a line across it. I have tried to make a new account, I have tried to reset the NVRAM, don't know if I did that right or not but, now that I try to reset it, it just restarts normally. I have tried to restart and shut down my Mac several times. I am hopeless and have no clue on what to do, please someone help, this gives me borderline anxiety. I'll answer any questions you have, please help

Here's some info about the

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Macbook Air:

MacBook Air 13-inch, Early 2015 Graphic Intel HD Graphics 6000 1536 MB Processor: 1,6 GHz Intel Core i5 memory: 8 GB 1600 MHz DDR3 C1MPV5XQG943 the OS is MacOS Mojave.

MacBook Air

Posted on Feb 28, 2023 2:02 PM

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Answer 1

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D.I. Johnson

Level 7

33,401 points

Feb 28, 2023 2:35 PM in response to darap258

It sounds like some glitch may have confused the OS.

If a simple reboot of your Mac doesn’t fix things, see if the problem still happens in Safe mode (press and hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support

Safe mode is non-destructive to user data. It’s not a cure-all, but very often corrects weird software behavior. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.

Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

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