Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ipad not working on American Airlines Wifi

My Iphone works on the American Airlines wifi but my ipad wont connect. It keeps saying no server. Why is this and how do I fix it? Its only the Ipad but my Iphone and computer both work.

iPad mini 6 Wi-Fi, Cellular

Posted on Mar 1, 2023 8:10 AM

Reply
Question marked as Best reply

Posted on Mar 3, 2023 1:35 PM

My IPad works on all other networks just not the airline one. The issue is my iPhone and laptop work on the airline network so its just the IPad and just on the airline network. Is there a setting I need to change on the IPad?

4 replies

Mar 3, 2023 2:13 PM in response to mggilberg

Thanks for replying, mggilberg, and that additional info, it really helps! Because this is an airline Wi-Fi network, you may need to forget the network and then follow these steps:


"How to join a captive Wi-Fi network

  1. Tap Settings > Wi-Fi.
  2. Tap the name of the network, then wait for a login screen to appear. Or tap the More Info button next to the network's name, then tap Join Network.
  3. If asked, enter a user name and password, enter an email address, or acknowledge terms and conditions.

After you log in, you should be able to access the internet. Fees and other charges might apply when you use captive Wi-Fi networks. Contact the network provider for more information."


And that is from this resource: Use captive Wi-Fi networks on your iPhone or iPad - Apple Support


After those steps, you may need to contact tech support for the airline and see if they have more info about connecting to their network.


Have a great day and thanks for using the Apple Support Communities!


Mar 3, 2023 10:45 AM in response to mggilberg

Hi mggilberg,


Have you had trouble with your iPad connecting to different Wi-Fi networks, or just the airline one?


If it is only the airline network, it is probable there is no issue with your iPad, but rather their in-flight Wi-Fi. Airline Wi-Fi is often notoriously fickle.


That said, you may be able to take some steps to rule out potential issues with the iPad itself. Take a look at the tips below for if you're unable to connect:


1. Make sure that your router is on and that you're within range
If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.
2. Make sure that Wi-Fi is on and that you can see your network
Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.
If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.
An iPhone showing the Wi-Fi screen. There's a blue a checkmark next to the Wi-Fi network's name.
3. If asked, enter your Wi-Fi password
If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.
Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.
4. Check for issues with your Wi-Fi network
If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.
 
An iPhone showing the Wi-Fi screen. There's an alert message under the Wi-Fi network's name.
5. Check your cables and connections
If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.
6. Restart
Restart your iOS or iPadOS device.
Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.
After you restart each device, see if you fixed the issue.
7. Reset your network settings
If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


Cheers!

Ipad not working on American Airlines Wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.