Losing connection
I have a iPad Pro 11” while playing the game boom beach my iPad loses connection frequently, my wife’s 9th Gen does not have the same problem, help
iPad Pro, iPadOS 16
User profile for user:
Lissy_12
User level:
Community Specialist
Hi 19armybrat44,
Thank you for using the Apple Support Communities! Does this only occur when using this specific app? If so, the steps below may help:
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
5. Get more help
If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
If you found the app on the App Store, contact the app developer.
Hope this helps!
Have a great day.