Apps installing on one iPad, but not on others with the same iOS

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Level 1

9 points

Apps installing on one iPad, but not on others with the same iOS

I have 3 old iPad 4s that are all the same age and on the same iOS, version 10.3.3 (14G60). I am using them in class with my students so that they can play games on them for learning.

I have installed the app Scratch Jnr. on one iPad to do some coding exercises, but it will only install on one of the iPads, the other 2 are saying that it is not compatible.

How can it install on one, but not the other two? This is not the only app it happens with. Is there a setting that stops it installing the latest compatible version, like it asks on other apps?

I understand that some apps won’t be compatible on an older device, but I don’t understand why they work on one, but not on another on exactly the same iOS and device version.

I can’t afford to be buying loads of new iPads, especially when these work perfectly well otherwise. Can anyone advise?

iPad (4th gen) Wi-Fi

Posted on Mar 1, 2023 10:35 AM

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Answer 1

mario49

Community Specialist

Mar 7, 2023 10:00 AM in response to KirstyJay

Hey KirstyJay,

Since the app is able to be installed on one device, but is not compatible with others, you may not be using 3 of the same model iPad. You can use this article to find the model of the iPads to see if they are the same model.

Identify your iPad model - Apple Support

You may need to contact the app developer to see if there are any other requirements we do not see.

How to contact an app developer - Apple Support

Please don't hesitate to let us know if you need additional assistance.

Thank you for using Apple Support Communities. Have a good one.

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Answer 2

TammyW_03

Community Specialist

Mar 3, 2023 12:13 PM in response to KirstyJay

Hey KirstyJay,

Thanks for using Apple Support Communities. If they all have iPadOS 10.3.3 installed, they should be able to install the apps if they are compatible with that software version. For the two that won't install the apps, the following steps could help to resolve this:

Restart your iPad to ensure fresh connections: Restart your iPad - Apple Support
Ensure they have enough storage to install the app: How to check the storage on your iPhone and iPad - Apple Support
Make sure the date and time show correct as that can cause connection issues too. To check, tap Settings > General > Date & Time. If changes are made here, restart your iPad.
If you use a VPN or security software, those can block connections. Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

Let us know how it goes.

Take care!

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Answer 3

KirstyJay Author

Level 1

9 points

Mar 7, 2023 4:49 AM in response to TammyW_03

Hi. I tried all your suggestions, but it still says that the app (Scratch Jnr) is not compatible with the device.

I have no VPN connected.

I checked the time and date. It was correct on automatic, but I set it to manual too and it still didn’t work.

I checked the storage, there is plenty.

The iPad is restarted daily, as I power them off when not in use.

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Apps installing on one iPad, but not on others with the same iOS

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