Lock screen
My MacBook opens up to a gray lock screen, stuck.
MacBook Pro
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Best reply
Kamajama wrote:
My MacBook opens up to a gray lock screen, stuck.
Lock icon
If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.
If you forgot your firmware password—
If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider ( Find Locations - Apple )
Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.