My friend forgot Apple ID password and has a new phone number. When I try to login it uses old phone number and I don’t have access to it. What can I do?
[Re-Titled by Moderator]
iPhone 12 Pro Max
Hello Blondakay09,
This page can help out with providing available methods for resetting an Apple ID's password: If you forgot your Apple ID password - Apple Support
Reset your Apple ID password on your iPhone or other trusted Apple device
1. Go to Settings.
2. Tap your name > Password & Security > Change Password.
3. Follow the onscreen instructions to reset your password.
4. You can also follow this process on a trusted iPad, iPod touch, or Apple Watch.
To reset your password on your trusted Mac, choose Apple menu > System Settings (or System Preferences) > Sign in with your Apple ID (or Apple ID). Then click Password & Security, Change Password, and follow the onscreen instructions.
Reset your Apple ID password with the Apple Support app on a borrowed device
If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store.
1. Open the Apple Support app on the borrowed Apple device. If needed, you can download the Apple Support app from the App Store.
2. Scroll down to Support Tools, then tap Reset Password.
3. Tap "A different Apple ID."
4. Enter your Apple ID, tap Next, and follow the onscreen instructions to reset your password.
If the link's steps haven't helped, and the account is using two-factor authentication then you may try using the account recovery process. This page will have info on that process: How to use account recovery when you can’t reset your Apple ID password - Apple Support
Cheers.
My Apple ID uses an old phone number and I don't have access to it.
