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I requested a refund. Why do i have a credit note?

I requested a refund which was granted. Its not back in my account but i got an email saying i have an apple credit note. When i check my balance there is nothing in it. How can i get theis back on my card? Thanks

Posted on Mar 1, 2023 11:44 PM

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Question marked as Top-ranking reply

Posted on Mar 2, 2023 6:14 AM

How can i get theis back on my card?


I believe Apple issues a credit note if they cannot find the payment method which was used to make the purchase. Have you changed cards recently?


Normally Apple will not transfer account funds to another payment method but you may wish to contact them using the link below and see if it would be possible in this situation:


Choose your country or region - Official Apple Support


If they are indeed refunding to your account balance, read this support article --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


2 replies
Question marked as Top-ranking reply

Mar 2, 2023 6:14 AM in response to Miche__

How can i get theis back on my card?


I believe Apple issues a credit note if they cannot find the payment method which was used to make the purchase. Have you changed cards recently?


Normally Apple will not transfer account funds to another payment method but you may wish to contact them using the link below and see if it would be possible in this situation:


Choose your country or region - Official Apple Support


If they are indeed refunding to your account balance, read this support article --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mar 1, 2023 11:58 PM in response to Miche__

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.


I requested a refund. Why do i have a credit note?

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