Hello:
I am unable to sign onto the Apple TV app via my new firestick; I keep getting a user authentication error. I have two other firestick devices and the apple tv app works fine. I have restarted, uninstalled, cleared data, cache, and checked for updates, as well as returned to factory settings AND STILL, getting the error message. Very frustrating.
Does the firestick not support the apple tv app anymore??
Some other users have also recently mentioned this error message on this forum.
I haven’t seen a broad general resolution here though.
- Please verify that the Fire TV system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your Fire TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Some other users have also recently mentioned this error message on this forum.
I haven’t seen a broad general resolution here though.
- Please verify that the Fire TV system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your Fire TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
apple tv app not working on firestick 4K
