I have a MacBook Air (13-inch early 2014) running on Big Sur (v. 11.7.3), and I cannot access the App Store. Whenever I try to access the App Store under the Apple menu, I get a big white space, with nothing displaying. See below. As a result, I cannot add apps from the App Store.
Any thoughts as to how to remedy this? Thanks, in advance.
MacBook Air 13″, macOS 11.7
Try restarting your computer. It can sometimes clear up mysterious issues and it does not hurt to try.
If you still have questions or problems:
Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
Try restarting your computer. It can sometimes clear up mysterious issues and it does not hurt to try.
If you still have questions or problems:
Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
Take it into Apple and show them the problem.
Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations - Apple
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
Thank you for your reply, but this has been an issue for months, with multiple restarts and even OS upgrades. Best regards.
App Store Does Not Appear
