You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Passcode forgot

Hi everyone, this noon I changed my passcode and minutes later I realized that I forgot what I put. I know my Apple ID and password. Several attempts tried phone is on security logout stage for & hours. P.s I have another device logged in with same Apple ID.


how to restore my passcode without erasing data. I am really heartbroken to lose my photos. Please help me.

iPhone 12, iOS 16

Posted on Mar 2, 2023 9:03 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 2, 2023 9:06 AM

Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide system and model specific instructions:


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


2 replies
Question marked as Top-ranking reply

Mar 2, 2023 9:06 AM in response to Eaint123

Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide system and model specific instructions:


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


Passcode forgot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.