Of my four HomeKit cameras, one has been showing discoloured thumbnails for a week or two now. On iPhone and MacBook.
The footage itself often takes on the same purple colour, with horizontal banding, until played, when it's fine.
So not a disaster, just annoying.
Any ideas how to return it to normal, short of deleting all the footage or reinstalling the camera?
Thanks.
P.S. Can't find a suitable topic for this!
iPhone 12 Pro
Hi Jagmurcredrea,
To help troubleshoot unexpected behavior, test the issue after unplugging the accessory and plugging it back in.
To further isolate the issue, ensure any application associated with the camera is updated, as that can help get firmware updates installed for the accessory. Additionally, ensure your iPhone is updated to rule out software issues causing the behavior. To update, tap Settings > General > Software Update: Update your iPhone or iPad - Apple Support
If the issue continues, turn off each device that you use with the Home app for at least a minute, and then turn them back on. This may help clear up system caches related to the Home app: Restart your iPhone - Apple Support
If further help is needed, then reach out to Apple Support directly to help investigate the behavior. You can use the following link to reach out: Contact - Official Apple Support
Kind regards.
Hello Jagmurcredrea,
The only thing we can think of for that could cause your cameras to go offline for a few minutes is either Wi-Fi or Bluetooth interference. This article provides the steps to locate the source of any interference that may be involved and resolve it: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
Also, after contacting Apple Support, you may want to also reach out to the camera manufacturers to see if they know what may be causing your issues with their products. We’ve included a link to both Eve and Logitech below:
All the best.
It's recently stopped doing it - maybe it's fixed in macOS 13.3.
Hi, thanks for the reply.
To address your points:
Nothing makes any difference, and I don't want to delete and reinstall the cameras if I can possibly avoid it, so I'll try Apple Support as you suggest.
Whilst you're there, as a specialist... my cameras (3 x Logitech and 1 x Eve) will go offline every 1 - 4 days for a few minutes, often during the night. See the screenshot example. My wifi and broadband are pretty rock solid, and very, very rarely go offline. And when they do, it has never corresponded with the cameras being offline. My guess is they are somehow seeking updates or something. Do you have any idea what it could be?
Thanks.
Thanks SnickZ,
I don't think it's interference - I have just the one wifi router, a mesh system of six discs with a rock solid 70 - 72 Mbps (which is pretty fast for my semi rural UK location). It barely ever needs rebooting.
I will try contacting Eve.
But Logitech are useless... two of my three Logitech cameras don't recognise Activity Zones at all, and Logitech blame that on an Apple TV update from a year ago. But my Home hub is a brand new HomePod!
Logitech have the nerve to use this logo on their cameras' packaging... it's a lie!
I'll report back when I hear from Eve.
Thanks again!
Home app footage discoloured purple
