Downloading originals stuck

It’s been more than a week that my photos are stuck at downloading originals (from iCloud). It did download the majority at first but now it’s stuck at the same number.

iPhone 13 Pro, iOS 16

Posted on Mar 2, 2023 5:32 PM

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Posted on Apr 23, 2023 10:42 AM

I had the same problem. Photos just stopped downloading originals at a point. Pause/resume did not work, nor restarting Photos, killing the photo library demon processes, logging out or even rebooting macOS.


I finally noticed that the disk space was rather low, so presumably the function stopped for this reason without further information on the cause. After freeing some space it automatically continued downloading until all originals were stored locally.


Apple should add an informative message in Photos when this happens.


PS: Sorry, I just saw that your question is about iOS Photos, whereas my problem was with macOS. But maybe the underlying reason is similar.

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Question marked as Top-ranking reply

Apr 23, 2023 10:42 AM in response to chaiban

I had the same problem. Photos just stopped downloading originals at a point. Pause/resume did not work, nor restarting Photos, killing the photo library demon processes, logging out or even rebooting macOS.


I finally noticed that the disk space was rather low, so presumably the function stopped for this reason without further information on the cause. After freeing some space it automatically continued downloading until all originals were stored locally.


Apple should add an informative message in Photos when this happens.


PS: Sorry, I just saw that your question is about iOS Photos, whereas my problem was with macOS. But maybe the underlying reason is similar.

Jan 12, 2024 4:02 PM in response to 22PP22

I also had this problem. Turns out, if you're downloading the photo library to an external drive it needs to be formatted In MacOS Extended, or APFS. It's just frustrating that mine downloaded over 100gb worth of photos before going bonk and then I went to settings/iCloud/photos and turned off 'sync this Mac' and upon turning it back on it told me my drive was not formatted properly. So now I'm going through the pain staking process of moving all my files to another drive and reformatting to APFS (for context it was formatted as Ex-Fat). Not sure if this will even fix the downloading issue.


I just don't understand how it worked fine, and then didn't, and then told me my drive was formatted improperly. If that's the case then why did it work for the first 100gb? I even called apple support about the issue and they showed me how to download my photos library to an external drive. They didn't care to mention that the formatting of the drive matters?


I know this is probably apples way of making things difficult so you buy more iCloud storage, but personally, the photos app is so bad on macOS it makes me NOT want to use iCloud at ALL. They really need to work on this app, making it more informative about what it's doing/downloading & why.

Dec 19, 2023 10:16 PM in response to chaiban

I am having the same issue on a MBP M1 Max newly configured with 14.2 and now 14.2.1. Downloading originals is not working and at the bottom of my photos library it is stuck at Downloading 42,822 originals. No amount of pausing and resuming or restarting fixes it. Selecting photos and playing a slideshow forces photos to download but this is not the way it should be working. Something in Sonoma Photos or in iCloud seems to be borked. I provided feedback here Feedback - Photos - Apple

and here Feedback - iCloud - Apple

. Older macOS devices seem to work fine.

Dec 20, 2023 7:25 PM in response to Community User

I did it the first time and in downloaded all but 8. I repaired the library for the second time and it finally worked. I also think Apple did something on their end because I was having the same issue with my iPad. My iPad is almost done downloading all of my originals, and hopefully everything goes without any problems. It seems that finally this nightmare has come to an end.


That you so much for following up. It would've taken me wayyy too long to even think to repair the photo library after the latest update.

Dec 30, 2023 11:54 AM in response to edwardluna33

This also seems to be an issue even after all of the originals are downloaded. I factory reset my iPad and iPhone and was luckily able to download my photos. (On Mac Sonoma I did have to repair the photo library twice before it worked). However, even with newer photos, it also gets occasionally stuck. Usually a restart fixes the issue, which hints that whatever background process responsible for downloading the originals doesn't kick in when it's supposed to.


It might also be an iCloud issue since this happens on my iPhone too, and with my iPhone I had already downloaded all of my originals before this problem appeared.

Dec 16, 2023 11:56 AM in response to i5Js

All of my devices are up to date. For me, it seems to have broken down with IOS 17.2 on my iPhone 15. (My iPhone 12 still syncs fine). Some people are saying it's because of AppleWatchOS, when they unpair their watch it allegedly starts working fine.


It is frustrating since it's a new iPhone, and syncing music is such a basic feature. However, a lot of people seem to be having this issue. So at least Apple is more likely to look into it. Hopefully this gets fixed soon.

Dec 29, 2023 3:48 PM in response to chaiban

Same on factory formatted iPhone 12 Pro, iOS 17.2.1. Stuck at 32,226. No progress in 12 hours, and the last time it changed at all was by only 15.


I am looking at the network activity and there's nothing that looks like a sustained file transfer most of the time.


I have tried

  • pausing and unpausing
  • restarting (this sometimes works)
  • with/without ethernet adapter (speeds at least 100 mbps up/down in both, better ping with ethernet, more bandwidth with WiFi)
  • disabling auto-lock or leaving it locked
  • connected to power or not connected to power (but also charged to 100% the whole time so that thermal throttling from battery charging is not an issue)
  • closing all apps except photos
  • closing all apps including photos
  • selecting a bunch of photos and making a slideshow (this sometimes works)


Size of library is around ~ 40,000 items, so it's not even synced the majority yet. It's been 2 days since I've started syncing the library from scratch (with download originals on) on a factory-reset phone.


Maybe it's getting hung up on organizing the library (faces/places/memories/other structures)? I'm at a loss.

Nov 14, 2023 12:57 AM in response to chaiban

I have the same issue with any idevice I restore. For example, an iPad that works before, it works flawless, but with my iPhone 13 Pro, that I have restored to test, it doesn’t work and with a new Apple TV it’s the same. The photos app is completely stuck. I have opened a case with Apple, I hope they can fix it soon.

Feb 18, 2024 12:05 PM in response to montaz

TLDR: Thank you and I’m grateful for your ingenious, possibly perfect solution to this particular problem. Some might not consider it a perfect solution and I’ll explain below “a little bit” about why not.  




This has been one of the fastest, easiest fixes I've found in a day long (8+ hours and counting) process of untying from the iCloud; a process that SHOULD/COULD (if Apple wanted it to) take anywhere from 5 seconds to 5 minutes depending on an individuals’ situation. I've actually been WORKING on solutions for 8+ (and counting) hours for this and related iCloud issues while the download process (just for pictures) on my 1 year old Mac Mini has been going on for almost 24 hours. I haven't been able to afford the .99 this month for iCloud subscription due to countless recent setbacks and health emergencies. The problem you provided a 99% solution to is one of many problems that definitely seems purposefully overlooked by Apple; among many other reasons this seems especially true is the fact that this BASIC usability problem is coming from the leading company in an industry that gets so many of it's sales from bragging about it's camera. Apple is often characterized as the company that refines products as their original position as an innovator in the hardware space is becoming more difficult to hold onto now that others have had time to catch up. Apple is supposed to make things fast and simple, but instead, I’m using tons of time I could be using to solve one of my many other financial and health problems I am facing. Trying to save important documents and pictures at this time is an extremely unfortunate burden that I cannot afford and may cost me 1000's of dollars. 


Now to explain the point of what I meant by 99%. I don't know if Apple read your message and thought "well we can't let this loophole get by or we'll lose a couple million a year on iCloud subscriptions." But now instead of being stuck on 1500 then 500 pictures- now I am stuck on 8- a mysterious 8 of which of course the photos app cannot identify. 99% doesn’t seem like such a bad number until you consider that the last 1% could be the most important and Apple doesn’t seem to have a mechanism for the computer to tell the user which ones it couldn’t download (also with picture recognition who knows which ones Apple may have chosen to punish me with and try to remind me NOT  to stop paying iCloud again- if so, more mob style than they are so far.) So now when I stop backing up to iCloud it says It will delete the lower definition pictures (all those 8) and never download the higher quality unless I start backing up to the cloud again. If I start backing up to iCloud again (which I can’t because my iCloud+ subscription,50gb full, has ended) it will restart the process from the beginning (which is 24+ hours and counting for 17GB on a 400GB internet connection) - or actually way before the beginning bc it has to download all the lower quality and delete the higher quality before starting to do the opposite again (if I don’t try to speed up the process which could induce more gliches, oversight, or what is more likely: purposeful punishment for attempting to take my rightful property without paying them the ‘dues’ they demand.) I understand planned obsolescence as well as other factors that play into a companies long-term viability but this DEFINITELY seems like a step too far- and that’s saying a lot considering some of the other things Apple does which may be ethical.


The thousands I've spent on new Apple stuff does not seem to justify such a serious oversight and/or purposeful, brutal, cruel, and unusual punishment Apple has decided to inflict for its .99/month. I wiiiiiiisssh there was at least one more huge competitor in this space besides Android (maybe the Rabbit device in future years.) I have many reasons to love Apple and a growing list of reasons to dislike them. I built my first computer when I was 10 and I’ve used computers in countless ways for decades so I am extremely displeased when a company takes blatant advantage by charging customers because of its size and power- as opposed to charging for innovation or refinement- or more accurately: basic SEMI-modern functionality that Apple could easily provide, but chooses not to. They choose to be 10 years behind when it’s convenient. 

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