Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hi my phone is frozen but not black screen

My phone is frozen but not black screen

iPhone 14 Pro Max

Posted on Mar 2, 2023 11:54 PM

Reply
3 replies

Mar 3, 2023 1:27 AM in response to dinaalwan

Well, if the issue persists, since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Mar 2, 2023 11:59 PM in response to dinaalwan

Perform these steps:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


Regards

Giulio

Hi my phone is frozen but not black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.