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My iPhone is frozen and not working after a message came to me and said would like to send you critical alerts

Posted on Mar 3, 2023 4:36 AM

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Question marked as Top-ranking reply

Posted on Mar 3, 2023 4:42 AM

The message you got (appearing on your picture) nothing has to do with your frozen device.

Put your iphone on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your device, using these instructions:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Mar 3, 2023 4:42 AM in response to samsonlucky

The message you got (appearing on your picture) nothing has to do with your frozen device.

Put your iphone on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your device, using these instructions:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My iPhone is frozen and not working after a message came to me and said would like to send you critical alerts

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