strange opening quotation marks in Word

I do a lot of proofreading and I find that in Word (Microsoft 365) that sometimes when I get a document back from someone that the opening quotation marks (and apostrophes) are in a different font/style than the rest of the document. I end up having to change each one by hand, and if I send the corrected document, and the other user opens it and sends it back to me, that the same problem occurs. Is it a PC/Mac issue? I am including an image, where you can see the "odd" opening quotation marks and apostrophes.

Thanks for the help. I have tried finding info online but no luck.

iMac 21.5″, macOS 11.5

Posted on Mar 3, 2023 7:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 8, 2023 11:21 PM

Hi, I think I have a fix for this now. The credit goes to Kevin O'Brien at Affirm Press. Tom, I take your point that it is a Word problem, but when googling this problem, this message board is the highest entry with the most relevant discussion, so in the interest of helping as many people as possible, I don't think it does any harm to post a possible solution here. I will also post it on any Word message board I can find that talks about this problem.


DISCLAIMER: you could do a lot of damage by clumsy Find and Replaces in the document.xml file, so people should always do a Save As first and carefully check the results, and I accept no responsibility for unintended

outcomes.


Apostrophes problem (right to left languages)

Sometimes Word docs arrive with a strange glitch in them that stops the selection point moving one space to the right as normal when the right arrow is pressed. The selection point either hangs or jumps two spaces. The

delete key also functions strangely, especially around quote marks and apostrophes in the text.


The problem is caused by xml tags incorrectly being added to the document, applying a language that reads from right to left to certain characters (especially apostrophes, for some reason). It seems to occur when an

Apple Pages document is converted into a Word document (which is one of the reasons why we advise authors to always work in Word). My way of fixing it is to go into the underlying xml and remove all the ‘right-to-left’ tags, as follows.


XML method  

  1. Change the file extension of your Word document from .docx to .zip.
  2. Don’t do an ‘Extract All’ on the results. Keep it as a zipped folder containing compressed files.
  3. Click through the folders to navigate to /word/document.xml.
  4. Copy and paste that file somewhere outside of the zip folder. This will decompress it and allow you to edit it.
  5. Open the file in a plain-text word-processer such as TextPad or NotePad.
  6.  Search on all the <w:rtl/> tags and replace them with nothing (i.e. deleting them). These are self-closing xml tags. There won’t be any opening tags in the file.
  7. Copy document.xml back into .zip folder (you might need to delete the original file rather than overwriting it). Inside that folder, it will recompress itself.
  8. Change the file extension of the zipped folder from .zip back to .docx.
  9. Done! Open the file in Word.


Similar questions

26 replies

Nov 26, 2023 5:14 AM in response to etresoft

I have several lists of Irish surnames that begin with m' and o' (e.g. o'Boyle) that I want to sort into alphabetical sequence using Excel. Most of these lists contain a mixture of straight (from OCR)and smart quotes, which confuses Excel Sort routine. If the list is pasted to Word and Replace All is used to render all instances as straight quotes it does not work. I then have to save as Plain Text and copy back to Word where all instances are now straight, adjust Font, then copy back to Excel where Sort now works as expected. Surely Microsoft can provide a better solution for rendering all quotes in existing text as straight in Excel?

Mar 19, 2024 2:01 PM in response to PinWith

I'm experiencing exactly the problem you describe, and this sounds like he perfect solution but, forgive me, I get lost at step 3. When you say "Click through the folders to navigate to..." do you mean the folders within the .zip? If so, how do you do that without opening the .zip? Otherwise, where am I looking for this "/word/document.xml"? And by "Document" do you mean 'name of problem document'?


Thanks in advance!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

strange opening quotation marks in Word

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.