Facial id won’t work after update
Why won’t Facial id won’t work after update this morning? Is anyone else having this issue?
iPhone X
Why won’t Facial id won’t work after update this morning? Is anyone else having this issue?
iPhone X
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Hello ~ If working back through the steps in the article you came from doesn’t help you may need to have your iPhone checked…
Genius Bar Reservation and Apple Support Options
Also you may go to upper right hand corner and click on Get Support.
~Katana-San~
Kasash wrote:
Why won’t Facial id won’t work after update this morning? Is anyone else having this issue?
Follow steps here If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
This is not a parts issue. This is an Apple update issue that leaves me feeling scammed just like the update that negatively affected the battery. This is terrible customer service and if it isn’t resolved with an update quickly I may leave apple products forever.
Hello once more~ When I updated it caused no issues for me. If you are seeing the alert indicated in the article you came from you need to have your device checked out by a trained Apple technician.
~Katana-San~
Kasash wrote:
I have already done everything.
If you did everything I suggested (which required a significant amount of research), then your issue would have been resolved.
You setup a service request?
What did Apple tell you when you followed my instructions under; "Need more help?"
Kasash wrote: "Why won’t Facial id won’t work after update this morning?!..."
Kasash ~ The long process of applying an iOS update to an older model iPhone with a weak, original battery can be the proverbial "straw that broke the camel's back." So...
Does your iPhone X still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health & Charging
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I have already done everything. There were 0 issues prior to the update.
Facial id won’t work after update