CarPlay "network problem getting Apple Music"

Salutations Jagmurcredrea, 

We’d like to ask you to test while connected to a different network. You mentioned being connected to Wi-Fi, since we’re using CarPlay let’s test while being connected to cellular data instead. You can do that by temporarily disabling Wi-Fi in Control Center or in Settings > Wi-Fi. 

Also, if there is any VPN or third-party security software installed on your device let’s remove that, restart and test again. Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues

Lastly, here are some steps to take when you’re having an issue with CarPlay - If you need help with CarPlay

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:

1. Check your connection to your CarPlay stereo:

• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

• If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support.

Thanks. 

Greetings Jagmurcredrea,

We'll look forward to hearing what happens when you uninstall VPN and security software, restart your device and test again, along with the rest of the troubleshooting steps from the article provided.

You mentioned that you're not an Apple Music subscriber, make sure that in Settings > Music that Sync Library and Apple Music are disabled.

Another thing to check is whether cellular data is enabled in Settings > Music. We ask this just to know whether that might be restricting access to anything causing the message.

Thanks.

Hi Jagmurcredrea,

Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.

Take care.

Same exact problem. No Music account, only downloaded music, no streaming, cellular data off; Network problem getting Apple Music, but it plays the appropriate thing ftom my downloaded library anyway. Mildly annoying, i try to ignore it.