HomePod only connects to Apple TV, not handhelds.

We have three HomePods connected to our network. Using them with the Apple TV works fine but sometimes takes multiple times to connect. Phones used to work intermittently but now we are prompted to “update Apple ID below”. First off, there is nowhere “below “ to do this and secondly why does this only happen with the phones and not the Apple TV, thirdly how do we get it to stop, y where the heck do we update Apple ID for the HomePod? Is there no support for this???

Posted on Mar 5, 2023 4:05 PM

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Mar 7, 2023 2:07 PM in response to flailmaster2001

Hello flailmaster2001,


Let's use the steps below to make sure that your devices and HomePod speakers are all up to date:


1. Make sure that your device is updated to the latest version of iOS, iPadOS, or macOS
2. Open the Home app. 
3. Tap or click the More button , then Home Settings  > Software Update.
4. If there's a new update, select Update. If there isn't a new update, you can select HomePod to turn on automatic updates and get the latest software automatically when it's available. Software Update also tells you if your HomePod is already up to date, and shows you the installed HomePod software.


You can also find those steps in this resource: Update HomePod - Apple Support


If your HomePod speakers are all up to date, let's restart them using the steps below: If HomePod or HomePod mini isn't responding - Apple Support


1. Open the Home app on your iPhone, iPad, or Mac that's signed in with the Apple ID that you used to set up HomePod.
2. Tap or click HomePod.
3. Scroll down, or tap or click the Settings icon  and scroll down.
4. If you have two HomePod speakers set up as a stereo pair, select Restart HomePod. If your HomePod speaker is not set up as a stereo pair, select Reset HomePod, then select Restart HomePod. 

If you don't see an option to restart your HomePod, unplug it from power, then plug it back in and try again.


Should that still persist, are you seeing that Apple ID prompt in the Home app, Settings or somewhere else?


Let us know, and we'll keep moving forward from there.

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HomePod only connects to Apple TV, not handhelds.

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