Ipad is locked and won't allow us to enter passcode

can't unlock my daughters iPad and the screen appears to be locked because there is a small lock icon on the top of the passcode screen but I cannot enter her passcode


iPad (10th gen) WiFi

Posted on Mar 6, 2023 12:16 PM

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Posted on Mar 6, 2023 12:22 PM

The lock does indicate that the iPad is locked. Try a forced restart and then see if you can enter the passcode. You can find the directions for force restarting in here.


Force restart iPad - Apple Support


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Ipad is locked and won't allow us to enter passcode

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