My iphone wont identify my airpods which are genuine apple airpod gen 2’s

Hello i recently purchased some used gen 2 apple airpods they are genuine ive matched the model number for the gen 2 from 2019 but my phone wont recognize them as genuine how can i fix this

Posted on Mar 6, 2023 2:08 PM

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Question marked as Top-ranking reply

Posted on Mar 8, 2023 8:42 AM

Hi malcolmfromharrison,


Thanks for posting in Apple Support Communities.


We understand your AirPods are not pairing with iPhone. First, make sure iPhone is running the latest software. This will ensure the most recent performance fixes for iPhone and keep AirPods running the latest firmware once paired.


"If you can't connect to your iPhone, iPad, or iPod touch

  1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
  2. Put both AirPods in the charging case and make sure that both AirPods are charging.
  3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
  4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
  5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
  6. AirPods charging cases
  7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
  8. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
  9. Test your AirPods. If you still can't connect, reset your AirPods."


You can find these steps in If your AirPods won't connect - Apple Support.



Regards.


1 reply
Question marked as Top-ranking reply

Mar 8, 2023 8:42 AM in response to malcolmfromharrison

Hi malcolmfromharrison,


Thanks for posting in Apple Support Communities.


We understand your AirPods are not pairing with iPhone. First, make sure iPhone is running the latest software. This will ensure the most recent performance fixes for iPhone and keep AirPods running the latest firmware once paired.


"If you can't connect to your iPhone, iPad, or iPod touch

  1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
  2. Put both AirPods in the charging case and make sure that both AirPods are charging.
  3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
  4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
  5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
  6. AirPods charging cases
  7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
  8. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
  9. Test your AirPods. If you still can't connect, reset your AirPods."


You can find these steps in If your AirPods won't connect - Apple Support.



Regards.


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My iphone wont identify my airpods which are genuine apple airpod gen 2’s

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