Hello, my 3rd party account is being hacked into and there was a purchase made up to 2,000 dollars is there any ways u can assist me in this. I already ask for a refund on the apple site and it keep rejecting. Is for this month billed. There are for the past few months as well. They said the purchase is made via face verify and it wasnt me ..
iPhone XR, iOS 16
To keep your Apple ID account secure, see the following Apple articles:
If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
See who has access to your device or accounts
See who has access to your iPhone or iPad – Apple Support (UK)
Delete suspicious content from your devices
Delete suspicious content from your devices – Apple Support (UK)
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to find where you're signed in - Apple Support
Personal Safety User Guide
Personal Safety User Guide – Apple Support (UK)
Manage and use your Apple ID
Manage and use your Apple ID – Apple Support (UK)
(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
If other people have access to your iPhone or other Apple device, change the device passcode and never share it with others.
Change your Passcode -> Use a passcode with your iPhone, iPad, or iPod touch - Apple Support
Never jailbroken your iPhone.
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Refunds are not guaranteed. For more information, see the Terms & Conditions.
If Apple has notified you that it is not eligible then so be it.
We can't help you, sorry, we are also users of Apple products & services like you.
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Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask also your bank to block your card, and ask a new card.
Also report to the police.
To keep your Apple ID account secure, see the following Apple articles:
If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
See who has access to your device or accounts
See who has access to your iPhone or iPad – Apple Support (UK)
Delete suspicious content from your devices
Delete suspicious content from your devices – Apple Support (UK)
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to find where you're signed in - Apple Support
Personal Safety User Guide
Personal Safety User Guide – Apple Support (UK)
Manage and use your Apple ID
Manage and use your Apple ID – Apple Support (UK)
(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
If other people have access to your iPhone or other Apple device, change the device passcode and never share it with others.
Change your Passcode -> Use a passcode with your iPhone, iPad, or iPod touch - Apple Support
Never jailbroken your iPhone.
-----
Refunds are not guaranteed. For more information, see the Terms & Conditions.
If Apple has notified you that it is not eligible then so be it.
We can't help you, sorry, we are also users of Apple products & services like you.
-----
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask also your bank to block your card, and ask a new card.
Also report to the police.
Apple payment’s
