Difficulties with signing into Microsoft Exchange

JayGross15 wrote:

I have an M2 MacBook Air, on MacOS Ventura 13.2.1, and I’m trying to login to my organization’s exchange email account with Apple Mail.

I have this same exchange account on both my iPad and iPhone, and never had a problem logging in. I have the domain name, server, username, email address, and password; all these items were what I used to login in the past.

But when trying to login to exchange email account on the M2 MacBook Air, I get errors that Exchange was “unable to verify account name or password.” As I try to configure settings manually, I’m asked for internal and external URLs, IMAP or POP (we use IMAP), and some other options, but everything seems to fail and the “server is offline”.

I know the server isn’t offline, I can access it on my phone and tablet, through my work computer, and through a web browser.

I’ve tried using all capitals or all lowercase letters, I’ve looked through these forums and tried some different things, I’ve tried adding an “Other account…” but nothing works. Even our computer tech guy is stumped. He used a Windows machine, which doesn’t have any problems.

Is it a Ventura issue, or an M2 issue?

Any ideas on how to setup an exchange account with Apple Mail?

Thank you for your time and thoughts.

Talk to your organization IT person, they should be able to resolve this for you.

Just-Xlnt wrote:

I have a 27" iMac 2017, upgraded to Ventura about 2 months ago. The IT service supplier for our company has tried various options but could not make Ventura Mac Mail and the Microsoft Exchange server connect. Any attempt ends with the attached screengrab.

https://discussions.apple.com/content/attachment/a24f2991-a297-4b72-b5af-dc5251cd005d

The username and password are correct as I can use them to access my email on Outlook on the web.

Then your IT person needs to contact Microsoft or look at their support site.

I have a 27" iMac 2017, upgraded to Ventura about 2 months ago. The IT service supplier for our company has tried various options but could not make Ventura Mac Mail and the Microsoft Exchange server connect. Any attempt ends with the attached screengrab.

The username and password are correct as I can use them to access my email on Outlook on the web.