My Xbox controller isn’t working with apps

Hi Xboxgg,

We'd love to help resolve the issue you're having. We see that you have an iPad Air with iOS 13. Some apps may no longer support the configuration. We would first recommend updating to the current version of iPadOS that is available for the iPad Air 2, which is iPadOS 15.7.1. After you update, and install any available app updates, please follow the steps below to troubleshoot and resolve any issues you may be having with the controller.

If the controller doesn't connect or work as expected

Support for specific buttons and features, such as a controller's audio jack or lights, varies by controller and the app you're using with it.

* Install the latest software updates—both for your Apple device and the controller. If a software (firmware) update is available for the controller, get it from the maker of the controller.

* In Bluetooth settings, select the contoller or the info button  (if present) next to its name, then select Forget This Device. Connect the controller again.

* Reduce the number of Bluetooth devices connected to your Apple device. This can also help with connection issues related to wireless interference. Apple TV 4K and Apple TV HD support up to four Bluetooth game controllers at the same time, or one controller when Apple TV is also using a Bluetooth audio accessory. The limit for other Apple devices varies based on your specific setup and wireless environment.

* To charge your controller, use the charging solution included with your controller or recommended by the controller manufacturer.

If you need help, please contact Apple Support.

Reference: Connect a wireless game controller to your Apple device - Apple Support

Cheers!