Brother HL-L2350DW laser printer black only 64MB RAM, connected via AirPrint, cannot handle a print job of more than 4 pages. Any larger and I get the "Unable to add document to print job" message in the print queue. It cannot handle a 57KB, 12 page PDF document at one time. The only way to print is to break the print jobs into small pieces. This is a brand new unit.
[Re-Titled by Moderator]
I have struggled with this error for the last year on my Brother HL-L2350DW printer. None of the suggestions I found worked permanently--the error would go away for a while and then eventually return.
Tonight I updated the printer firmware to v. 1.73. I just printed about 100 pages with zero "unable to add document to print job" errors! Keeping my fingers crossed that Brother actually fixed the problem in this firmware update.
To update the firmware, log in to the printer web portal, click on the Administrator tab, and select Firmware Update from the left navigation bar. If the firmware version is lower than 1.73, click the "check for new firmware" button and install the latest version.
I have struggled with this error for the last year on my Brother HL-L2350DW printer. None of the suggestions I found worked permanently--the error would go away for a while and then eventually return.
Tonight I updated the printer firmware to v. 1.73. I just printed about 100 pages with zero "unable to add document to print job" errors! Keeping my fingers crossed that Brother actually fixed the problem in this firmware update.
To update the firmware, log in to the printer web portal, click on the Administrator tab, and select Firmware Update from the left navigation bar. If the firmware version is lower than 1.73, click the "check for new firmware" button and install the latest version.
Log in the Web Management Tool using the printer IP address. The default password is initpass. Go to administrator and firmware update. Update the firmware from 1.3 to 1.72 solved the problem for me.
You are correct. The Brother iPrint and Scan app handles the larger files. Unfortunately I'll need to use this separate app to print, instead of using the print commands from Preview, Word, etc.
EDIT: Used the Web-based printer management tool to shut off the AirPrint protocol, restarted the unit, and now the printer handles larger files from the print dialogues without having to use the separate Brother iPrint and Scan app.
I had this issue as well, same setup. What worked for me, after much trial, error and resets, was changing the wireless network my Mac was connected too. (The printer only works with 2.4 GHz networks, my laptop is usually on 5 GHz.) Same SSID, which might have been the issue.
Hope that helps someone.
I deleted, reinstalled, and rebooted -- no dice. Turns out I had a bad wifi connect; you would know you have one too if you follow user manual steps p.219 etc and the connection times out. Steps to fix this--with a shoutout to Elisandro at Brother who worked on this with me for 20minutes of our lives.
a. Press ▲ or ▼ to display Print Reports and then press OK.
b. Press ▲ or ▼ to display Network Config and then press OK.
c. Press Go.
The Network Configuration report will now print.
2; Please reset the network card to factory default.
a. Press ▲ or ▼ to display Network, and then press OK.
b. Press ▲ or ▼ to display Network Reset, and then press OK.
c. Press ▼ (Yes) to reset. The machine will restart.
Your machine's network card will be reset.
3. Please start the wireless Setup Wizard:
a. Press ▲ or ▼ to display Network and then press OK.
b. Press ▲ or ▼ to display WLAN and then press OK.
c. Press ▲ or ▼ to display Setup Wizard and then press OK.
d. If WLAN Enable? is displayed, press ▼ (On). Your machine will search for and display a list of available networks.
4. When prompted, enter your network name (choose 2G) and then press OK.
5. Then enter your password using the up and down buttons, click OK.
I had the same problem and I fixed it by activating WI-FI Direct on the web interface of my brother printer
After this I was able to print a 31 pages document without any problem
The used firmware is 1.72
Updating firmware (via USB for me) to 1.73 fixed the Bonjour Wifi printing problem of "Unable to add document." USB worked with either 1.72 or 1.73.
Updating the firmware and rebooting the printer did the trick for me. Thanks !
I was able to print longer documents using the iPrint&Scan driver instead of Airplay
https://apps.apple.com/us/app/brother-iprint-scan/id1193539993?mt=12
Try using the App Brother iPrint and Scan. I find it is much better at handling printing for Brother printers than the Apple Printer Settings queues. It is on the Apple App Store.
You are correct. The Brother iPrint and Scan app handles the larger files. Unfortunately I'll need to use this separate app to print, instead of using the print commands from Preview, Word, etc.
A simple reboot of the printer fixed it for me in the end. My firmware was already up to date.
The Brother software didn’t offer Booklet printing as far as I could see, which is a major drawback. However, switching the printer to Wi-Fi Direct as suggested before send to have removed the problem using the Apple dialogue so I’m happy now!
You found exactly what I found. Yep, it is odd, the Airprint hates a printer that has not been power cycled every so often, where the iPrint&Scan has no problem with it.
Yes exactly the same problem. In my case disabling airprint didn't work for me. I m using the system installed airprint thru wifi in the preference. Try update first then delete the printer and then reboot then add it back on
Unable to add document to print job via AirPrint
