Brother HL-L2350DW laser printer black only 64MB RAM, connected via AirPrint, cannot handle a print job of more than 4 pages. Any larger and I get the "Unable to add document to print job" message in the print queue. It cannot handle a 57KB, 12 page PDF document at one time. The only way to print is to break the print jobs into small pieces. This is a brand new unit.
[Re-Titled by Moderator]
I have struggled with this error for the last year on my Brother HL-L2350DW printer. None of the suggestions I found worked permanently--the error would go away for a while and then eventually return.
Tonight I updated the printer firmware to v. 1.73. I just printed about 100 pages with zero "unable to add document to print job" errors! Keeping my fingers crossed that Brother actually fixed the problem in this firmware update.
To update the firmware, log in to the printer web portal, click on the Administrator tab, and select Firmware Update from the left navigation bar. If the firmware version is lower than 1.73, click the "check for new firmware" button and install the latest version.
Hi,
See page 75, page 219 and page 132 in the user's guide at
https://download.brother.com/welcome/doc100810/cv_hll2310d_use_oug_d.pdf
It doesn't appear there are drivers available for recent version of macOS - the Brother website suggests using Airprint, which you said you disable to solve the problem. What was your workaround there?
Hmm, were you having the exact problem described? I have the same problem, I can print with the Brother app but not without, and I'm already on 1.72 for the printer firmware.
Please--Could you advise how to access "the Web-based printer management tool" and "shut off the AirPrint protocol"? Otherwise, I will be returning the printer.
Same. I have two new Brother printers and they are both pieces of you-know-what.
Thank you for leaving this comment! It worked perfectly afterwards!!
Unable to add document to print job via AirPrint
