Dead pixels on latest iMAC 24 inch
Hello, so i wanted to share my experience with Apple customer service. I
purchased the latest imac 24 inch on june-2021... my biggest purchase
to date on a Apple device. And last week i noticed along the top border of the retina display a
blurred whitish line-shadow crossing from left to right, at first i
thought it was mold growing inside of my unit. So i decided to schedule
an appointment at Best Buy (an authorized apple service provider) where
they run every test that Apple requires to conclude that it didnt have
water/humidity inside the unit... the technician at Best Buy shared his
opinion that it appears to be a factory display defect and that i should
contact Apple to see if it could be resolved/fixed since the 1 yr
warranty was over and i didnt purchase the extended warranty. I called
Apple right away and spent 2 hours explaining my case; i spoke to a
"supervisor" name Johnathan which had no explanation for the blurred
mold-looking line on my iMac and referred my case to a "engineer", i
called Apple the following day to follow-up and spent another 2 hours
speaking to "Johnnie" explaining my case; who told me he though it could
be an adhesion problem of the display; meaning the glue was coming off
and that he was "elevating" my case to a "engineer" and will contact me
for the conclusion/answer of my case. I received "Johnnie"'s call today
with the conclusion that it was "normal/cosmetic" wear... I'm beyond
annoyed. Has anyone noticed this on the
latest imac? thanks for reading, i added pictures
iMac (M1, 2021)
