Extremely Blurry Screen M1 MacBook Pro 16

Hello! I’ve got an M1 MacBook Pro 16 from my work. I’ve been using it just fine, but recently the internal display just randomly got insanely blurry (it’s practically a black screen). I generally use my Mac with an external display connected via thunderbolt usb c, and that works fine. It’s just the internal display.


Is there any way to fix this, or is this just a screen hardware issue? I’ve attached a photo that shows what this looks like during boot, where you might usually see the apple logo and a loading bar. It’s clearly distorted and just barely recognizable. I can still control the laptop, but when I get to the login screen it’s just a big gray blob.

Posted on Mar 8, 2023 6:33 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2023 7:25 PM

I have the exact same problem. I signed on to tell others about how I was able to solve it myself. Since I could not see the screen, I connected an HDMI cable to my TV. I booted into recovery mode, which required, closing the screen, which would not let me access the keyboard and mouse, of course. I was able to use a Bluetooth mouse that I had paired while I had access when the TV was connected this let me select the first option in the recovery screen, and then I was able to open the screen and use the keyboard and mouse, to erase the partition and reinstall OS X, I did this in preparation for sending the computer in for service as I did not want to have my proprietary data at risk, but I was surprised to find that once the installation was complete, the screen came back. I’m completing the reinstall now, but the fact that the screen is back on likely means it will stay that way. Fingers crossed…

Similar questions

123 replies
Question marked as Top-ranking reply

Apr 15, 2023 7:25 PM in response to Cupid_Bot

I have the exact same problem. I signed on to tell others about how I was able to solve it myself. Since I could not see the screen, I connected an HDMI cable to my TV. I booted into recovery mode, which required, closing the screen, which would not let me access the keyboard and mouse, of course. I was able to use a Bluetooth mouse that I had paired while I had access when the TV was connected this let me select the first option in the recovery screen, and then I was able to open the screen and use the keyboard and mouse, to erase the partition and reinstall OS X, I did this in preparation for sending the computer in for service as I did not want to have my proprietary data at risk, but I was surprised to find that once the installation was complete, the screen came back. I’m completing the reinstall now, but the fact that the screen is back on likely means it will stay that way. Fingers crossed…

Jan 12, 2024 10:15 AM in response to Cupid_Bot

Today I had the EXACT same thing. I was working and then my laptop went black. Tried every trick online, and when it would start up it was extremely blurry and all I would see is the blurred Apple logo.


After seeing this thread, I really hoped it wasn’t the same problem I was having.. but it was.


I got a diagnostic from Apple Genius Bar, and was told that because it was out of warranty by 2 months that I would need to pay £700+ to get it fixed.


Absolute joke, after buying a laptop that cost £1700, it shouldn’t be breaking like this after 2 years.


The Apple tech told me that it’s a hardware issue, and that other than that my machine was working completely fine.


So now I need to buy a new computer/laptop, or use an external monitor. Never buying an Apple Laptop again !

May 20, 2024 11:43 AM in response to Cupid_Bot

I'm experiencing the same dark and blurry display issue after 18 months of ownership. I will add that I noticed some screen flickering a few weeks before, and a few instances where the screen went out but came back after closing and re-opening a few minutes later. Then it became a permanent problem.


Apple support referred me to a local authorized Apple Service Provider. I told him I tried all the tests and tricks without success, but that I've been using an external monitor without problems. He checked for physical damage, but saved me the $35 intake fee for them to run the same tests I've already done. He said that the graphics card is fine if it worked with my external monitor. Basically, I would be charged $925 for a full screen replacement. He said he had not heard of any widespread display issues since the 2016 models.


Those of us with this issue may be on the early end of something that points to a larger manufacturing issue, or we are just an unlucky batch. Either way, no recalls or warranty extensions have been offered by Apple to resolve this yet.


A 16-inch M1 Macbook of the same age without screen issues is valued at $1.5-2K. So, spending nearly $1K for a replacement screen is unreasonable. Plus, how long would a replacement screen last? Another 18 months?

May 16, 2024 3:07 PM in response to Cupid_Bot

Hi all, just wanted to share.


I was able to log in somehow through the very blurry screen. I then connected it to an external monitor.

After hours of playing with the “display” settings, the screen came on unbelievably.


I believe now the issue is the “pro motion” option in the display settings. Changing it to 60hrz, and set the preset to HDR seems to have done the trick. (See pic)


FYI, I did update to Sonoma and had to go through the whole thing again, and it was more of a pain the second time because for whatever reason Sonoma removed the 60hz option, and was only allowing the “Pro motion”. (Thanks again Apple!!!) Eventually it resolved itself when connecting to a different, older monitor, which made it match the main display (the Mac display) to the monitors.


its been holding now for several days, though there is a line that appears at times in the middle of the screen. That tells me there is something broken with the monitor but the OS is making it worse.


Hope this helps.

Apr 20, 2024 12:30 AM in response to GeorgBor

So following up on this. Guy at Genius Bar in Shanghai did a diagnostic on my laptop and taught me how to do data backup on an external drive, so I can wipe the drive and reinstall the software from scratch. But in his personal estimate, which he based on the results on the diagnostic test he did in store, it’s a 90% chance it’s a hardware issue and the disk wipe is not likely to fix the problem. But I will go on with it anyway just so that when I call Apple to appeal I want to be able to say that I’ve done all I could.


as noted by others here, this does not appear to be a user problem. I don’t even bring m my laptop to work, I’ve never dropped it or spilled anything on it, nor is there any physical evidence of damage. I was using the laptop when t suddenly and inexplicably went dark. My laptop is less than two years old, as I bought it in August 2022. My previous MacBook Pro, which I used much more often, lasted for seven years, and I sold it (or traded it in, don’t remember). So I’ve been buying apple products for 13 years and as a loyal customer this 2 year failure is disappointing.


as another noteworthy thing, the Genius service guy advised me to buy Apple products in China next time. Local laws here mandate laptop and other electronic sellers to provide two year hardware guarantee. Canada does not mandate such thing. Some provinces in China even mandate 3 year guarantees. So folks, the days of China being mocked for selling fake products that fall apart by the time you bring them home are over. Today, China has better consumer protection than the collective “West”.

May 28, 2023 8:08 PM in response to trademarked

So, no reinstall helped. The problem just kept coming back. I contacted Apple and they replaced it for free (2 months out of warranty, props to Apple) I just had to pay for the labor because I was using one of their approved service centers since I'm not close to an Apple Store, but since I'm in Thailand at the moment the labor was like $20 lol. Oh, and they did confirm it was a hardware issue.

Mar 21, 2024 4:04 AM in response to felixswift

One interesting finding I had was that when getting the MacBook into diagnosis mode and running the offline tests (by using an external mouse, keyboard & display to get through the dialogs while having the notebook closed), the screen works perfectly fine. But only during testing. So it seems weird that it is something with the screen or the lid angle sensor.


Maybe some others with the same problem could confirm whether this works on their machines or not? Then it would be something completely different (and I am not sure why replacing the screen would fix the issue as the screen is working perfectly fine).


Maybe something on the motherboard on the path to the lid angle sensor? Diagnosis says "everything works fine"...

Feb 18, 2024 4:48 AM in response to Cupid_Bot

So after calling AppleCare, Apple Customer Service, escalating to management twice and going to 2 Genius Appointments, they all told me there was nothing that could be done but pay $748 to replace the screen on my 2021 M1 MacBook Pro.


I asked about trade-ins even and they said its broken so cant trade-in for anything, BUT I went to just 1 more Apple Store since I was desperate and there was one person who agreed that it was most likely a hardware issue and seen no damage internally or externally, so he put through a trade-in for $810.


For me, it was better to trade it in and pay $800ish more for a new M3 MacBook Pro (with student discount) then pay to fix it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Extremely Blurry Screen M1 MacBook Pro 16

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.